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FAQs

About ProtectaPet® Pet Containment Products


Do ProtectaPet® Containment Systems work?

Yes! A brief survey of our unmoderated online reviews (there are more than 80 on facebook alone) will demonstrate our success rate. While we don’t promise a 100% guarantee for liability reasons, we do assure our customers through our peace of mind guarantee.


Will my cat climb trees to get out?

Cats will look for all possibilities of escaping so we can install cat tree barriers to prevent cats from escaping or accessing birds' nests.


Can strays and neighbours' cats come into my garden?

While cats do not have the physical capability to climb over the barrier from inside the garden, they do have the physical ability to jump the barrier from on top of the fence. However, most cats will see that there is no exit from the garden and choose not to enter. Our customers report that neighbour’s cats choose not to enter their gardens because they cannot see an escape.

Do I need to ask my neighbours' permission to install a ProtectaPet® fence?

ProtectaPet® recommends that you always contact your neighbours to gain permission to install a barrier. However, the installation process does not require access to the neighbours’ gardens. 

I've got privet hedge around my garden. Can I still contain my pets?

Yes! We propose solutions to any garden obstacles and can find a range of solutions including building freestanding enclosures alongside hedges. Please get in touch to discuss your exact requirements.


What maintenance does the ProtectaPet® system require?

It is imperative that you regularly check to see if any plant growth is breaching the barrier system. Excessive plant growth may enable your pets to climb over the barriers. Furthermore, it is a good idea to remove any fallen leaves from the barrier.


How can I protect my ProtectaPet® system from the weather?

We use the highest quality materials including tanalised timber and galvanised steel to prolong the life and durability of your system. Our ProtectaPet® brackets are made from. In heavy snowfall, as a precaution, we suggest that you remove the snow from the mesh.


Can foxes jump over the fence?

We have not tested this product against the capabilities of foxes and therefore we can only say that the barrier should deter foxes from jumping over your fence.


What happens if I move house?

If you move house, your ProtectaPet® system can be relocated. Depending on the size and layout of your garden, you may require new mesh or additional component but this can be easily provided. Please get in touch to discuss if you need any advice.

About Installations


Which areas does the ProtectaPet® Installation Service cover?

We are ideally situated in the Midlands so that we can offer a supply and installation service across all of mainland Britain. We can consider jobs in Northern Ireland and offshore but please understand that we may have to increase our prices to accommodate the extra travel involved.


How do I get a quote from ProtectaPet®?

Please ring us on 01782 900117, email us on info@protectapetltd.com or complete our contact form. Once you have made contact with us, we will ask undertake a cat and garden assessment in consultation with you. This will involve discussing your requirements, taking the measurements of the garden and discussing solutions to any features such as sheds or conservatories.


What is the waiting time?

Once we have confirmed the details of the order, we will typically set a date to install the system 2-3 weeks later. However, this can vary according to the season and demand and be wary that waiting times in spring can reach around six weeks.


How can I pay?

You may receive an invoice up to a week in advance of an installation but payment is not due until completion of the job. We accept building society cheque, cash or bank transfer. We can accept PayPal or debit and credit cards but please be advised that we will add a 3% surcharge for these payments methods.

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Contact

Protectapet Ltd
Unit 1
Canal Lane
Tunstall
Stoke-on-Trent
ST6 4PA.

Telephone: 0800 999 4008
Email: info@protectapet.com

Copyright 2017 ProtectaPet | Company Reg: 09051826 | VAT Reg: 190682685