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Terms and Conditions

Peace of Mind Guarantee

Installation Guarantee

Under our 18 month peace of mind guarantee, if in the unlikely event that the mesh, brackets, fixtures or timber are defective, we will replace them free of charge. The workmanship of the installation is also guaranteed for 18 months and any defects must be reported within 18 months of the installation date. ProtectaPet systems have a 99% success rate of containing cats but we cannot guarantee to be successful. If you encounter any problems, we will work with you to resolve them. We ask you to be extra vigilant in the first two weeks following an installation as this is the period in which your cat will be testing the barrier. It is important to follow our care advice to maintain the integrity of the system.

Online Shop Guarantee

Under our 30-day returns guarantee, if for any reason you're unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item. If you have changed your mind, we will refund the purchase price, deducting any postage costs we have incurred. We cannot accept items that have been used/fitted or individual parts purchased as part of a Kit. ProtectaPet Cat Containment Systems are guaranteed to meet their specification, without defect, at the time of delivery. In the unlikely event of your receiving a defective or damaged product, please send us photographic evidence to info@protectapet.com We can then advise you on whether to return the defective part and how we will replace this component. We reserve the right to replace defective parts or refund the purchase price. If we ask you to return the goods, we recommend that you use a recorded delivery service. If you are returning an item because of an error on our part or it is defective, we will refund your costs in returning it to us provided that you receive prior agreement with us in respect of the cost, prior to dispatch.


Although we have a very high success rate and rarely have any pets escape from a ProtectaPet® secured garden, our systems are not guaranteed against escape. No liability can be accepted for loss or injury occurring from an escape. In the rare event of a cat escaping from the garden, we will work with you to remedy the problem.  In the case of an installation by our team, our fitters will advise you on potential weak points in the garden such as trees, arbours, low walls or fences. We advise you to be extra vigilant in the time immediately after the installation as this is the most likely time for a cat to escape. The points we advise you on are your responsibility although we can offer further support over the phone or email, if required.

Damage in Use

ProtectaPet® accepts no liability for damage to the system whilst in use. This includes damage from any animal chewing, damage caused through gardening such as using strimmers, general maintenance, plant growth or any unforeseen circumstances. We recommend that you take extra care not to damage the fencing. 

Ownership of a ProtectaPet® System

Materials remain the property of ProtectaPet® until full payment has been made.

Installation Services

Installation services can be purchased from ProtectaPet® or carried out by you or your own independent contractor. Our fitters take extra care when installing a ProtectaPet® system. In the rare event of damage caused to your property by one of our fitters, we will need photographs from you to determine the response and action. When undertaking your own installation, you are responsible for the standard and quality of installation and for any liability arising from this work. Gardens that require prepartory work, such as prunning, are liable to additional charges. The ProtectaPet® Fitters will secure trees, arbours and other tall items in your garden, but any escapes via these routes are not covered by our warranty. However, we are able to offer support if you encounter any problems.

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Protectapet Ltd, Unit 1, Canal Lane, Tunstall, Stoke-on-Trent ST6 4PA. | Telephone: 0800 999 4008 | Email: info@protectapet.com
Copyright 2018 ProtectaPet | Company Reg: 09051826 | VAT Reg: 190682685