Under our 30-day returns guarantee, if for any reason you're unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item. If you have changed your mind, we will refund the purchase price, deducting any postage costs we have incurred. ProtectaPet Cat Containment Systems are guaranteed to meet their specification, without defect, at the time of delivery. In the unlikely event of your receiving a defective or damaged product, please send us photographic evidence to info@protectapetltd.com We can then advise you on whether to return the defective part and how we will replace this component. We reserve the right to replace defective parts or refund the purchase price. If we ask you to return the goods, we recommend that you use a recorded delivery service. If you are returning an item because of an error on our part or it is defective, we will refund your costs in returning it to us provided that you receive prior agreement with us in respect of the cost, prior to dispatch.