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For UK customers: Send your package to the following address: ProtectaPet, Lola House, Turner Crescent, Newcastle under Lyme, Staffordshire, ST5 7JZ. If you need to provide contact details, use: [email protected], 0800 999 4008. Please select a delivery option that includes insurance and tracking, as ProtectaPet cannot be held responsible for missing or damaged items during transit.

For EU customers:  Send your package to the following address: Outbound CL, GEODIS CL, Netherlands B.V., GEODIS, Seattleweg 5, 3195 ND - Rotterdam, The Netherlands. For contact details, use: [email protected], +31 (0)10 494 5745. Please choose a delivery option with insurance and tracking. ProtectaPet cannot be held responsible for missing or damaged items during transit.

Our 30-day goodwill guarantee allows you to return items in their original condition within 30 days of receiving them if you are not satisfied. If you have changed your mind, you will need to arrange and pay for the return. We cannot accept items that have been used or fitted, or individual parts purchased as part of a kit. For full details, please refer to ourTerms and Conditions.

• We deliver across the UK from our headquarters in Staffordshire. 
• We deliver across the European Union from our fulfilment centre in Rotterdam. We are unable to deliver to Mount Athos, the Canary Islands, Faroe Islands, the Aland Islands, Greenland, Campione d'Italia, the Italian waters of Lake Lugano, the Island of Helgioland, the territory of Busingen, Ceuta, Melilla, Livigno, Antilles, San-Marino. Gibraltar, Andorra, Vatican City and the French territories of Guadeloupe, French Guiana, Martinque, Reunion, Saint Barthelemy, Saint Martin and Mayotte. 
• We deliver to the remaining territories in Europe including Norway, Iceland, Switzerland and Liechtenstein from our headquarters in Staffordshire. Taxes and duties will be payable on arrival in your destination country. 
• If you'd like delivery anywhere else in the Rest of the World, contact [email protected] directly for international shipping quotes. Taxes and duties will be payable on arrival in your destination country.

• UK Mainland: Standard deliveries are dispatched within seven business days. Palletised goods may take longer to pack and deliver. You may upgrade to priority delivery for £20 when the warehouse has capacity.
• European Union: Standard deliveries are dispatched within seven business days. Palletised goods may take longer to pack and deliver. Time in transit from Rotterdam can vary from 1 to 21 business days according to the country and size of the order. Because our packages are typically large and bulky, we don’t recommend choosing a ‘Pickup’ point for collection.

ProtectaPet orders are made to suit your individual requirements. If you require delivery for a specified date, please ring our office and we will endeavour to meet your requirements. All deliveries are subject to stock availability and quality checks. Whist we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery or for late deliveries as a result of carrier actions which are beyond our control.