Delivery & Returns

All you need to know

Deliveries

Where do you deliver?

• We deliver across the UK from our headquarters in Staffordshire. 
• We deliver across the European Union from our fulfilment centre in Rotterdam. Exclusions apply to Mount Athos, the Canary Islands, Faroe Islands, the Aland Islands, Greenland, Campione d'Italia, the Italian waters of Lake Lugano, the Island of Helgioland, the territory of Busingen, Ceuta, Melilla, Livigno, Antilles, San-Marino. Gibraltar, Andorra, Vatican City and the French territories of Guadeloupe, French Guiana, Martinque, Reunion, Saint Barthelemy, Saint Martin and Mayotte. 
• We deliver to the remaining territories in Europe including Norway, Iceland, Switzerland and Liechtenstein from our headquarters in Staffordshire. Taxes and duties will be payable on arrival in your destination country. 
• If you'd like delivery anywhere else in the Rest of the World, contact info@protectapet.com directly for international shipping quotes. Taxes and duties will be payable on arrival in your destination country.

If shipping is cost prohibitive, we reserve the right to cancel an order and refund any monies paid. We will contact you to discuss shipping options in these circumstances.

How long does my delivery take?

ProtectaPet orders are made to suit your individual requirements and as such, they may take up to five working days to be dispatched from our warehouse in Stoke on Trent. If you require delivery for a specified date, please ring our office and we will endeavour to meet your requirements. All deliveries are subject to stock availability and quality checks. Whist we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery or for late deliveries as a result of carrier actions which are beyond our control.

How much does my delivery cost?

On the UK mainland, our delivery charges are free for orders £100 or over. Orders under £100 will incur an £8 shipping charge. 

 

All you need to know

Returns

What is our return policy?

Under our 30-day returns goodwill guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item. If you have changed your mind, you must organise the return. We cannot accept items that have been used or fitted or individual parts purchased as part of a kit. Please see our Terms and Conditions for more information.